Terms and Conditions - ProveedorMX

1. Operator Identification

The service available under the trade name ProveedorMX (hereinafter the "Platform") is operated in Mexico by Strike Gaming Center, S.A.S. de C.V.

In these Terms, each reference to ProveedorMX identifies the service operated by Strike Gaming Center, S.A.S. de C.V. Unless the context expressly states otherwise.

Legal name: Strike Gaming Center, S.A.S. de C.V.
Mexican tax ID (RFC): SGC1804048X1
Registered address: Calle José Morelos 1120, Jardines de Santa Catarina, Santa Catarina, Nuevo León, C.P. 66362, México
Legal and operational contact: soporte@proveedormx.lat

2. Acceptance and Scope

By accessing proveedormx.lat, creating an account, joining the waitlist, submitting a request for quotation (RFQ), issuing a quote, initiating a payment, or using any Platform feature, the user (the "User") fully accepts these Terms and Conditions (the "Terms"), as well as the Privacy Notice.

The Platform is intended for B2B transactions. A User acting for a legal entity represents that they have authority to bind it. If the User does not agree, they must not use the Platform. Nothing in these Terms waives or restricts mandatory rights that may apply.

3. Service Description

ProveedorMX is a B2B electronic marketplace that facilitates contact and operational follow-up between buyers of commercial or industrial inputs and suppliers that may have different review levels. The service may include:

Posting and managing requests for quotation (RFQs)
A supplier directory with verification tiers
A quoting system with volume-tiered pricing (MOQ)
Direct messaging between buyers and suppliers tied to active RFQs
Post-award purchase order management
Requests for physical product samples
Payment processing with Stripe and administrative tracking of orders, refunds, disputes, and payouts

ProveedorMX may modify, suspend, or discontinue features for operational, security, compliance, or business reasons. Where a material change affects an active paid service, reasonable notice and any legally required remedies will be provided.

4. Registration, Accounts, and Access

Registration requires a valid email address and verification via an OTP code. The User agrees to:

Provide truthful, complete, and up-to-date information
Keep their active session confidential and sign out on shared devices
Immediately report any unauthorized access to their account
Not create multiple accounts for the same purpose or to evade restrictions
Not transfer or assign their account to third parties

ProveedorMX may restrict, suspend, or close accounts that breach these Terms or create security, fraud, compliance, or third-party risks. The measure does not extinguish pending obligations, and prepaid charges will be handled according to the service delivered, the reason for suspension, and applicable law.

5. RFQ and Quoting Process

Non-binding nature of RFQs. A request for quotation (RFQ) is an invitation to quote and does not constitute a binding purchase offer. The buyer is under no obligation to award any quote received.

Quote validity. Quotes submitted by suppliers through the Platform are valid for the period indicated by the supplier or, failing that, 30 calendar days. After that period, prices may change.

Award. Awards, acceptances, messages, documents, and payments recorded on the Platform may evidence the parties’ intent. Formation and enforceability of a purchase contract depend on the offer, acceptance, agreed terms, and applicable law. ProveedorMX is not a party to that contract.

Accuracy of information. Buyers and suppliers are responsible for the truth, sufficiency, and currency of their information. Unless a specific review is expressly identified, ProveedorMX does not validate specifications, compatibility, pricing, inventory, capacity, solvency, permits, or delivery times.

6. Buyer Obligations

Provide accurate, complete technical specifications in RFQs
Award and pay confirmed orders within the agreed timeframes
Use the Platform exclusively for legitimate commercial purposes
Not request quotes without a genuine intent to purchase (fictitious requests)
Not share supplier prices or quotes with competing third parties without the supplier's consent
Not contact suppliers directly outside the Platform to evade fees or the ProveedorMX process
Comply with permits, Mexican official standards, sector restrictions, tax obligations, and import/export rules applicable to the requested products

7. Supplier Obligations

Keep profile information, capabilities, MOQs, and indicative prices up to date
Respond to assigned RFQs within a maximum of 5 business days, unless otherwise agreed
Fully honor awarded and paid quotes, including specifications, quantity, quality, and delivery time
Provide truthful, up-to-date documentation during the verification process
Notify ProveedorMX at least 48 hours in advance if a confirmed order cannot be fulfilled
Not contact buyers outside the Platform in order to bypass the ProveedorMX process
Not post false, misleading, or third-party-infringing information
Ensure that their products, datasheets, materials, labeling, certifications, and invoicing comply with applicable regulation
Immediately report any product recall, safety alert, authority investigation, or material change in production capacity

8. Supplier Verification

ProveedorMX may display levels such as Unverified, Basic, Verified Capabilities, or Certified. Each level reflects only the documents or evidence reviewed and current at that time. It is not a government certification, financial audit, continuous inspection, or commercial endorsement. In particular:

Do not constitute a guarantee of identity, quality, safety, legality, solvency, capacity, availability, or future performance
Evidence may be incomplete, supplied by the provider, or become outdated
A level may be changed, suspended, or removed when circumstances change or adverse information appears

Each buyer must conduct risk-appropriate due diligence before contracting, requesting samples, or paying, including checks of identity, tax registration, authority, references, specifications, certifications, capacity, insurance, and regulatory compliance.

9. Product Samples

Sample requests are handled manually through the ProveedorMX administrator. The cost, delivery time, and conditions of samples are communicated to the buyer individually. ProveedorMX:

Does not guarantee the availability or delivery times of samples
Acts as a communication intermediary; the supplier is responsible for the sample sent
Assumes no responsibility for samples lost in transit, except for damage directly attributable to ProveedorMX

10. Payments, Administrative Tracking, and Refunds

Payment processor. Payments are processed through Stripe, an external payment services provider. By making a payment, the User also accepts the Stripe Terms of Service and its privacy policy. ProveedorMX does not store credit card data.

Managed payment model. Payment is processed by Stripe and its status is recorded for operational follow-up. ProveedorMX does not take public deposits, hold funds as trustee, or represent the flow as escrow, insurance, or a regulated financial guarantee. Holds, refunds, chargebacks, and transfers depend on Stripe, banks, card networks, and applicable authorities.

Payout confirmation. Where the technical setup and payment status permit, ProveedorMX may manually confirm or initiate follow-up of a supplier transfer when:

Delivery or fulfillment of the order is confirmed in accordance with the agreed specifications, or
The buyer expressly confirms their satisfaction, or
A dispute initiated by the buyer is resolved in the supplier's favor

Refunds. The buyer may request a review or refund by contacting soporte@proveedormx.lat. Refunds are subject to the payment status in Stripe, evidence of fulfillment/non-fulfillment, and the dispute resolution policy (Section 14). ProveedorMX does not guarantee refunds for supplier non-performance, although it will use its best efforts to mediate and manage the case with the available information.

Platform fees. ProveedorMX may charge a fee on the value of transactions. The applicable fee will be disclosed to the user before confirming each payment. Fees are non-refundable except for errors attributable to ProveedorMX.

Currency and exchange rate. Prices may be shown in Mexican pesos (MXN), US dollars (USD), or both, depending on the configuration of the quote, catalog, or payment. The USD/MXN exchange rate shown on the Platform is informational and may come from Banco de México (FIX/SIE) when configured, or from a public reference provider as a fallback. Actual charges, bank conversions, CFDI, withholdings, card fees, and exchange-rate differences depend on the payment processor, issuing bank, supplier, and each User's tax obligations.

No regulated financial services. ProveedorMX is not a bank, electronic payment funds institution, crowdfunding institution, money transmitter, trustee, or regulated financial technology institution. The Platform does not take public deposits, does not extend credit, does not offer yields, does not manage investments, and does not guarantee the commercial outcome of a transaction.

Chargebacks, fraud, and review. ProveedorMX may suspend accounts, pause payout tracking, request additional evidence, report suspicious activity, or cooperate with Stripe, banks, and authorities when there are signs of fraud, chargeback, unauthorized payment, impersonation, money laundering, fee evasion, or breach of these Terms.

11. Prohibited Conduct

The following is strictly prohibited:

Using the Platform for illegal or fraudulent activities or those that violate Mexican or international law
Posting false, misleading, defamatory, or third-party-rights-infringing information
Bypassing the Platform's payment system to close transactions originated on ProveedorMX outside of it ("circumvention")
Performing scraping, automated data mining, or unauthorized access to the supplier database
Attempting to compromise the security, integrity, or availability of the Platform
Creating fake accounts, impersonating identities, or posing as a verified supplier without being one
Using information obtained on the Platform to contact counterparties directly and evade the ProveedorMX process
Sending spam or unsolicited communications through the messaging system
Posting, requesting, or selling prohibited, counterfeit, stolen, hazardous products, products subject to special permits without proof of compliance, or products that infringe intellectual property, health standards, safety standards, or foreign-trade restrictions

Violation of any of these behaviors may result in immediate account suspension, administrative review of pending payments, and the pursuit of legal action.

12. Intellectual Property

ProveedorMX property. The brand, logo, design, source code, architecture, original texts, and other elements of the Platform are the exclusive property of ProveedorMX or its licensors. Their reproduction, distribution, or modification without prior written authorization is prohibited.

User content. Users retain the intellectual property of the content they post (logos, descriptions, images, technical specifications). By posting such content, the User grants ProveedorMX a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute that content exclusively within the Platform for operational and marketing purposes.

License to use. ProveedorMX grants the User a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for their own commercial purposes, in accordance with these Terms.

13. Limitation of Liability

Intermediary role. ProveedorMX provides technology infrastructure and operational support. Unless an offer expressly identifies a service supplied by ProveedorMX, it is not the seller, buyer, manufacturer, importer, exporter, distributor, carrier, insurer, employer, partner, agent, or representative of Users, and does not take title to goods traded between them.

Disclaimer of warranties. The Platform is offered "as is" and "as available". To the fullest extent permitted by law, ProveedorMX does not guarantee uninterrupted availability, complete absence of errors or vulnerabilities, or that any counterparty, product, price, document, delivery, or outcome will meet the User’s expectations.

Limitation of damages. To the fullest extent permitted by law, ProveedorMX is not liable for indirect, incidental, special, punitive, or consequential loss; loss of profit, opportunity, production, reputation, or data; or acts or omissions of Users, buyers, suppliers, carriers, payment processors, or other third parties.

Liability cap. To the fullest extent permitted by law, ProveedorMX’s aggregate liability for proven direct damages related to the service will not exceed the amounts actually paid by the User to ProveedorMX during the twelve (12) months preceding the event. For free services, the cap is MXN $1,000. This cap does not apply to liability that cannot legally be excluded or limited, or protect fraud or deliberate unlawful conduct attributable to ProveedorMX.

Force majeure. Neither party is liable for delay or non-performance caused by events outside its reasonable control, such as widespread infrastructure or telecommunications failures, disasters, conflict, government action, payment-network outages, or cyberattacks, provided it takes reasonable mitigation steps.

No professional advice. The information published on the Platform, including prices, exchange rates, delivery times, verification, comparisons, and documentation, is provided to facilitate commercial decisions. It does not constitute legal, tax, accounting, financial, customs, technical, or regulatory-compliance advice. Each User must consult their own advisors when the transaction requires it.

14. Dispute Resolution

Procedure. In the event of any dispute between a buyer and a supplier related to a transaction carried out on the Platform, the parties must notify ProveedorMX at soporte@proveedormx.lat within 10 business days following the event giving rise to the dispute, providing documentary evidence.

Mediation. ProveedorMX may facilitate evidence exchange and propose an operational solution without acting as an arbitrator, authority, expert, attorney, or judge and without guaranteeing a result. Any response estimate is indicative. The parties retain their direct claims and may accept or reject a proposal.

Payments during a dispute. During the dispute process, ProveedorMX may pause or manually review the payout, refund, or operational tracking of the order until an agreement is reached or the mediation process is exhausted, without this generating interest in favor of either party.

Judicial recourse. Internal review does not suspend legal deadlines or prevent recourse to authorities, payment processors, contract remedies, or competent courts. ProveedorMX may preserve records, restrict accounts, and comply with valid authority instructions.

15. Indemnification

To the extent permitted by law, the User must indemnify ProveedorMX, its administrators, and personnel against third-party claims, penalties, losses, costs, and reasonable fees directly resulting from the User’s information, products, or content; contractual or legal breach; fraud; infringement; harm to third parties; or misuse of the Platform. The obligation is reduced to the extent harm is attributable to ProveedorMX and does not apply where prohibited by law.

16. Account Suspension and Cancellation

ProveedorMX may restrict, suspend, or close an account, content, or access for breach, fraud or security risk, substantiated complaints, legal duties, inactivity, or protection of third parties. Where reasonable, it will state the reason and allow remediation. Pending orders, payments, evidence, tax duties, third-party rights, and required records remain subject to the applicable process; account closure alone does not decide entitlement to funds or goods.

17. Invoicing and Tax Obligations (CFDI)

17.1 B2B transactions carried out through ProveedorMX may generate tax obligations for buyers and suppliers under the Federal Tax Code (CFF) and SAT provisions. Each party is responsible for issuing or requesting the Digital Tax Receipt over the Internet (CFDI) corresponding to the transaction.

17.2 ProveedorMX does not issue CFDI on behalf of buyers or suppliers. Any platform fees charged by ProveedorMX will be backed by the corresponding CFDI issued by ProveedorMX to the paying user.

17.3 The User is responsible for complying with their own tax obligations arising from transactions carried out on the Platform. ProveedorMX does not advise on, nor assume responsibility for, the tax compliance of its users.

17.4 When a quote, payment, or CFDI involves foreign currency, exchange rate, taxes, withholdings, discounts, freight, samples, or penalties, each party must validate the applicable tax treatment with their accountant or advisor. The calculations shown by the Platform are operational and may require documentary adjustment before invoicing or recording the transaction in the books.

18. Electronic Commerce and Electronic Signature

Legal framework for electronic commerce. The Platform operates in accordance with the provisions of the Commercial Code applicable to electronic commerce (Arts. 89 to 115), the Federal Consumer Protection Law (LFPC) where applicable, and other current regulations on digital transactions in Mexico.

Electronic consent. Acceptance of these Terms through use of the Platform, including identity verification by OTP code sent to the registered email, confirmation clicks, RFQ submissions, issuance of quotes, messages, document uploads, and payment confirmations, constitutes an expression of intent by electronic means. Such records may be treated as data messages under the Commercial Code, without ProveedorMX promising that all acts are equivalent to an advanced electronic signature.

Record integrity and evidence. ProveedorMX retains electronic records of transactions, messages, documents, status changes, and administrative actions for operational, tax, security, support, and dispute-resolution purposes. Such records may be used as internal or documentary evidence in the event of a dispute. When ProveedorMX implements or contracts an authorized provider for retention certificates, it may use mechanisms compatible with NOM-151-SCFI-2016; in the meantime, it is not guaranteed that all records carry a NOM-151 certificate.

B2B operation and consumer protection. The Platform is intended for B2B commercial transactions between companies, individuals with business activity, and authorized representatives. If, in a specific case, the Federal Consumer Protection Law applies, no provision of these Terms limits non-waivable rights. A consumer may contact PROFECO (Federal Consumer Protection Agency), whose website is www.profeco.gob.mx.

19. Changes to the Terms

ProveedorMX may modify these Terms at any time by publishing the updated version at www.proveedormx.lat/terminos with the new effective date. Material changes will be communicated by a reasonable channel before they take effect, except where immediate action is needed for security, compliance, or an authority order. Changes will not retroactively reduce accrued rights. A User who does not accept the new version must stop using the service and close the account, without affecting pending obligations.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Mexican States. For B2B relationships, disputes with ProveedorMX will be submitted to the competent courts of Mexico City unless a valid agreement provides otherwise. This choice does not displace mandatory venue, consumer protection, or non-waivable rights.

21. General Provisions

If a provision is invalid or unenforceable, it will be interpreted only as needed to make it valid and the remainder stays effective. Failure to exercise a right is not a waiver. These Terms, the conditions shown when purchasing a ProveedorMX service, and the Privacy Notice form the agreement for Platform use. The Spanish version prevails over translations if they conflict. Nothing creates a partnership, mandate, agency, employment, franchise, exclusivity, or enforceable third-party benefit.

22. Legal Contact

For any inquiry, claim, or legal notice related to these Terms, write to us at soporte@proveedormx.lat indicating in the subject line: "Legal Notice".