Terms and Conditions of Use

1. Operator Identification

The ProveedorMX platform (hereinafter "the Platform") is operated from Mexico. The contact email for legal and operational matters is soporte@proveedormx.lat.

2. Acceptance and Scope

By accessing proveedormx.lat, creating an account, joining the waitlist, submitting a request for quotation (RFQ), issuing a quote, initiating a payment, or using any Platform feature, the user (the "User") fully accepts these Terms and Conditions (the "Terms"), as well as the Privacy Notice.

If the User acts on behalf of a legal entity, they represent that they have sufficient authority to bind that entity. If you do not agree with any Term, you must refrain from using the Platform.

3. Service Description

ProveedorMX is a B2B electronic marketplace that connects buyers of industrial inputs — primarily packaging — with verified manufacturers and suppliers in Mexico. The service includes, but is not limited to:

• Posting and managing requests for quotation (RFQs)
• A supplier directory with verification tiers
• A quoting system with volume-tiered pricing (MOQ)
• Direct messaging between buyers and suppliers tied to active RFQs
• Post-award purchase order management
• Requests for physical product samples
• Payment processing with Stripe and administrative tracking of orders, refunds, disputes, and payouts

ProveedorMX reserves the right to modify, expand, or discontinue any service feature with or without prior notice, without incurring any liability to Users.

4. Registration, Accounts, and Access

Registration requires a valid email address and verification via an OTP code. The User agrees to:

• Provide truthful, complete, and up-to-date information
• Keep their active session confidential and sign out on shared devices
• Immediately report any unauthorized access to their account
• Not create multiple accounts for the same purpose or to evade restrictions
• Not transfer or assign their account to third parties

ProveedorMX may suspend or cancel accounts that violate these Terms, with no obligation to refund prepaid services, except where expressly stated in the Payments section.

5. RFQ and Quoting Process

Non-binding nature of RFQs. A request for quotation (RFQ) is an invitation to quote and does not constitute a binding purchase offer. The buyer is under no obligation to award any quote received.

Quote validity. Quotes submitted by suppliers through the Platform are valid for the period indicated by the supplier or, failing that, 30 calendar days. After that period, prices may change.

Award. The purchase agreement is formed only when the buyer formally awards the quote within the Platform and the payment process described in Section 7 is completed. No informal communication (message, external email, verbal) replaces formal award on the Platform.

Accuracy of information. Buyers and suppliers are responsible for the accuracy of the information they enter. ProveedorMX does not verify or validate technical specifications, prices, or delivery times declared by users.

6. Buyer Obligations

• Provide accurate, complete technical specifications in RFQs
• Award and pay confirmed orders within the agreed timeframes
• Use the Platform exclusively for legitimate commercial purposes
• Not request quotes without a genuine intent to purchase (fictitious requests)
• Not share supplier prices or quotes with competing third parties without the supplier's consent
• Not contact suppliers directly outside the Platform to evade fees or the ProveedorMX process
• Comply with permits, Mexican official standards, sector restrictions, tax obligations, and import/export rules applicable to the requested products

7. Supplier Obligations

• Keep profile information, capabilities, MOQs, and indicative prices up to date
• Respond to assigned RFQs within a maximum of 5 business days, unless otherwise agreed
• Fully honor awarded and paid quotes, including specifications, quantity, quality, and delivery time
• Provide truthful, up-to-date documentation during the verification process
• Notify ProveedorMX at least 48 hours in advance if a confirmed order cannot be fulfilled
• Not contact buyers outside the Platform in order to bypass the ProveedorMX process
• Not post false, misleading, or third-party-infringing information
• Ensure that their products, datasheets, materials, labeling, certifications, and invoicing comply with applicable regulation
• Immediately report any product recall, safety alert, authority investigation, or material change in production capacity

8. Supplier Verification

ProveedorMX assigns verification tiers (Unverified, Basic, Verified Capabilities, Certified) as the result of an internal process of document review and/or remote or on-site visit. These tiers reflect the degree of diligence performed by ProveedorMX at a given time, but:

• Do not constitute a guarantee of the supplier's quality, financial solvency, or future performance
• Information may become outdated after changes in the supplier's company
• ProveedorMX is not responsible for product defects, delivery failures, or commercial disputes

Buyers must perform their own due diligence before committing significant payments.

9. Product Samples

Sample requests are handled manually through the ProveedorMX administrator. The cost, delivery time, and conditions of samples are communicated to the buyer individually. ProveedorMX:

• Does not guarantee the availability or delivery times of samples
• Acts as a communication intermediary; the supplier is responsible for the sample sent
• Assumes no responsibility for samples lost in transit, except for damage directly attributable to ProveedorMX

10. Payments, Administrative Tracking, and Refunds

Payment processor. Payments are processed through Stripe, an external payment services provider. By making a payment, the User also accepts the Stripe Terms of Service and its privacy policy. ProveedorMX does not store credit card data.

Managed payment model. When initiating payment for an awarded order, the payment is processed through Stripe and recorded on the Platform for operational tracking. ProveedorMX does not store card data and does not represent this flow as a trust account, bank escrow, or regulated financial guarantee. The administrative team may review documents, messages, order conditions, incidents, refunds, and the supplier payout based on the information available on the Platform.

Payout confirmation. ProveedorMX will manually confirm the payout or payment tracking to the supplier when:

• Delivery or fulfillment of the order is confirmed in accordance with the agreed specifications, or
• The buyer expressly confirms their satisfaction, or
• A dispute initiated by the buyer is resolved in the supplier's favor

Refunds. The buyer may request a review or refund by contacting soporte@proveedormx.lat. Refunds are subject to the payment status in Stripe, evidence of fulfillment/non-fulfillment, and the dispute resolution policy (Section 14). ProveedorMX does not guarantee refunds for supplier non-performance, although it will use its best efforts to mediate and manage the case with the available information.

Platform fees. ProveedorMX may charge a fee on the value of transactions. The applicable fee will be disclosed to the user before confirming each payment. Fees are non-refundable except for errors attributable to ProveedorMX.

Currency and exchange rate. Prices may be shown in Mexican pesos (MXN), US dollars (USD), or both, depending on the configuration of the quote, catalog, or payment. The USD/MXN exchange rate shown on the Platform is informational and may come from Banco de México (FIX/SIE) when configured, or from a public reference provider as a fallback. Actual charges, bank conversions, CFDI, withholdings, card fees, and exchange-rate differences depend on the payment processor, issuing bank, supplier, and each User's tax obligations.

No regulated financial services. ProveedorMX is not a bank, electronic payment funds institution, crowdfunding institution, money transmitter, trustee, or regulated financial technology institution. The Platform does not take public deposits, does not extend credit, does not offer yields, does not manage investments, and does not guarantee the commercial outcome of a transaction.

Chargebacks, fraud, and review. ProveedorMX may suspend accounts, pause payout tracking, request additional evidence, report suspicious activity, or cooperate with Stripe, banks, and authorities when there are signs of fraud, chargeback, unauthorized payment, impersonation, money laundering, fee evasion, or breach of these Terms.

11. Prohibited Conduct

The following is strictly prohibited:

• Using the Platform for illegal or fraudulent activities or those that violate Mexican or international law
• Posting false, misleading, defamatory, or third-party-rights-infringing information
• Bypassing the Platform's payment system to close transactions originated on ProveedorMX outside of it ("circumvention")
• Performing scraping, automated data mining, or unauthorized access to the supplier database
• Attempting to compromise the security, integrity, or availability of the Platform
• Creating fake accounts, impersonating identities, or posing as a verified supplier without being one
• Using information obtained on the Platform to contact counterparties directly and evade the ProveedorMX process
• Sending spam or unsolicited communications through the messaging system
• Posting, requesting, or selling prohibited, counterfeit, stolen, hazardous products, products subject to special permits without proof of compliance, or products that infringe intellectual property, health standards, safety standards, or foreign-trade restrictions

Violation of any of these behaviors may result in immediate account suspension, administrative review of pending payments, and the pursuit of legal action.

12. Intellectual Property

ProveedorMX property. The brand, logo, design, source code, architecture, original texts, and other elements of the Platform are the exclusive property of ProveedorMX or its licensors. Their reproduction, distribution, or modification without prior written authorization is prohibited.

User content. Users retain the intellectual property of the content they post (logos, descriptions, images, technical specifications). By posting such content, the User grants ProveedorMX a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute that content exclusively within the Platform for operational and marketing purposes.

License to use. ProveedorMX grants the User a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for their own commercial purposes, in accordance with these Terms.

13. Limitation of Liability

Intermediary role. ProveedorMX acts solely as a technological intermediary and facilitator of commercial contact. It is not a seller, buyer, manufacturer, agent, or representative of any of the parties in transactions carried out through the Platform.

Disclaimer of warranties. The Platform is offered "as is" and "as available". ProveedorMX does not warrant that the service will be uninterrupted, error-free, or virus-free. To the maximum extent permitted by law, ProveedorMX disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of damages. In no event shall ProveedorMX be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

Liability cap. ProveedorMX's total liability to any User, for any cause, shall not exceed the amount of fees actually paid by that User to ProveedorMX during the three (3) months prior to the event giving rise to the claim, or USD $500, whichever is greater.

Force majeure. ProveedorMX shall not be liable for breaches caused by events beyond its reasonable control, including failures of third-party infrastructure (Neon, Vercel, Stripe, Resend), natural disasters, acts of authority, cyberattacks, or pandemic.

No professional advice. The information published on the Platform, including prices, exchange rates, delivery times, verification, comparisons, and documentation, is provided to facilitate commercial decisions. It does not constitute legal, tax, accounting, financial, customs, technical, or regulatory-compliance advice. Each User must consult their own advisors when the transaction requires it.

14. Dispute Resolution

Procedure. In the event of any dispute between a buyer and a supplier related to a transaction carried out on the Platform, the parties must notify ProveedorMX at soporte@proveedormx.lat within 10 business days following the event giving rise to the dispute, providing documentary evidence.

Mediation. ProveedorMX will act as a neutral mediator, with no obligation as to outcome, and will issue a resolution recommendation within a maximum of 15 business days. The parties may accept or reject that recommendation.

Payments during a dispute. During the dispute process, ProveedorMX may pause or manually review the payout, refund, or operational tracking of the order until an agreement is reached or the mediation process is exhausted, without this generating interest in favor of either party.

Judicial recourse. If the dispute is not resolved through mediation, the parties submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that might apply by reason of their domicile.

15. Indemnification

The User agrees to indemnify, defend, and hold ProveedorMX, its officers, employees, and service providers harmless from any claim, demand, damage, cost, or expense (including reasonable legal fees) arising from: (i) misuse of the Platform, (ii) violation of these Terms, (iii) infringement of third-party rights, or (iv) breach of commercial obligations assumed toward another party within the Platform.

16. Account Suspension and Cancellation

ProveedorMX reserves the right to suspend or cancel any account, with or without prior notice, in the event of: breach of these Terms, dishonest or fraudulent conduct, well-founded complaints from counterparties, prolonged inactivity, or at the request of a competent authority. Upon cancellation of an account with pending payments or orders, ProveedorMX will review the case according to the available circumstances, prioritizing the return to the buyer unless there is a demonstrated obligation to pay the supplier.

17. Invoicing and Tax Obligations (CFDI)

17.1 B2B transactions carried out through ProveedorMX may generate tax obligations for buyers and suppliers under the Federal Tax Code (CFF) and SAT provisions. Each party is responsible for issuing or requesting the Digital Tax Receipt over the Internet (CFDI) corresponding to the transaction.

17.2 ProveedorMX does not issue CFDI on behalf of buyers or suppliers. Any platform fees charged by ProveedorMX will be backed by the corresponding CFDI issued by ProveedorMX to the paying user.

17.3 The User is responsible for complying with their own tax obligations arising from transactions carried out on the Platform. ProveedorMX does not advise on, nor assume responsibility for, the tax compliance of its users.

17.4 When a quote, payment, or CFDI involves foreign currency, exchange rate, taxes, withholdings, discounts, freight, samples, or penalties, each party must validate the applicable tax treatment with their accountant or advisor. The calculations shown by the Platform are operational and may require documentary adjustment before invoicing or recording the transaction in the books.

18. Electronic Commerce and Electronic Signature

Legal framework for electronic commerce. The Platform operates in accordance with the provisions of the Commercial Code applicable to electronic commerce (Arts. 89 to 115), the Federal Consumer Protection Law (LFPC) where applicable, and other current regulations on digital transactions in Mexico.

Electronic consent. Acceptance of these Terms through use of the Platform, including identity verification by OTP code sent to the registered email, confirmation clicks, RFQ submissions, issuance of quotes, messages, document uploads, and payment confirmations, constitutes an expression of intent by electronic means. Such records may be treated as data messages under the Commercial Code, without ProveedorMX promising that all acts are equivalent to an advanced electronic signature.

Record integrity and evidence. ProveedorMX retains electronic records of transactions, messages, documents, status changes, and administrative actions for operational, tax, security, support, and dispute-resolution purposes. Such records may be used as internal or documentary evidence in the event of a dispute. When ProveedorMX implements or contracts an authorized provider for retention certificates, it may use mechanisms compatible with NOM-151-SCFI-2016; in the meantime, it is not guaranteed that all records carry a NOM-151 certificate.

B2B operation and consumer protection. The Platform is intended for B2B commercial transactions between companies, individuals with business activity, and authorized representatives. If, in a specific case, the Federal Consumer Protection Law applies, ProveedorMX will comply with the corresponding provisions and recognizes the right of consumers to turn to PROFECO (Federal Consumer Protection Agency), whose website is www.profeco.gob.mx.

19. Changes to the Terms

ProveedorMX may modify these Terms at any time by publishing the updated version at www.proveedormx.lat/terminos with the new effective date. For material changes, registered users will be notified by email at least 15 days in advance. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms. If the User does not agree with the changes, they must cancel their account before the effective date.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Mexican States. For any controversy arising out of or related to these Terms or the Platform, the parties expressly submit to the jurisdiction of the competent federal or local courts of Mexico City, expressly waiving any other jurisdiction that might apply to them.

21. General Provisions

If any provision of these Terms is declared invalid or unenforceable by a competent court, the remaining provisions will remain in full force. ProveedorMX's failure to exercise any right does not constitute a waiver of that right. These Terms constitute the entire agreement between ProveedorMX and the User regarding the subject matter governed herein, and supersede any prior agreement on the same matter.

22. Legal Contact

For any inquiry, claim, or legal notice related to these Terms, write to us at soporte@proveedormx.lat indicating in the subject line: "Legal Notice".